OMG – WE DID IT! 💥 Oporto winner of the Customer Experience QSR Award 🙌🏼 We are proud for receiving what we believe is one of the most especial awards – as this speaks out loud about one of our priorities: our people.
Oporto was awarded for the CX & EX Evolution project where 4 areas of opportunity across the customer journey were identified:
1. People with Personality:
Design thinking was introduced to implement the largest organisation change required to create a customer centric culture across all parts of our business
2. Easy Ordering:
Transacting to be simplified.
3. Appealing Atmosphere:
We injected our passion, vibrancy and zest for life into our store designs to showcase our Portuguese roots and Australian upbringing
4. Food Presentation:
We needed to improve the functionality of our packaging to be a premium experience that would build brand appeal with our core target audience.
Congrats Michelle Draper for leading this amazing project 🙌🏽 You rock!
⚡️ And congratulations to the Oporto team involved for showcasing once again the hashtag#wewintogether attitude🚀